Return & Refund Policy
Your satisfaction is our priority
We stand behind Dental Intake Forms Pro. If you're not satisfied with our software or services, we offer a comprehensive 30-day money-back guarantee from the date of purchase. This policy covers eligible digital products and subscriptions purchased from our store.
✓ What's Covered
Software Licenses Refundable
Full refund within 30 days of initial purchase for:
- DIF-SOLO licenses (single practice)
- DIF-MULTI licenses (multi-practice)
- Add-on modules and extensions
If the product doesn't meet your needs and our support team cannot resolve the issue.
Monthly Subscriptions Refundable
First month's payment is fully refundable if:
- Requested within 30 days of signup
- Software is incompatible with your environment
- We cannot provide a technical remedy
Cancel anytime to prevent future billing.
✗ What's Not Refundable
Subscription Renewals Non-Refundable
- Monthly renewal charges after the first month
- Annual renewal charges after the first year
The 30-day guarantee applies only to the initial purchase. You can cancel anytime to stop future charges.
Professional Services Conditional
- Completed setup/installation services
- Delivered custom development work
- Finished form customizations
Pro-rated refunds may be available for work not yet started.
Third-Party Services Non-Refundable
- Stripe payment processing fees
- AWS storage charges
- Email/SMS service costs
These are billed directly by their respective providers.
Data Storage & Processing Non-Refundable
- HIPAA-compliant S3 storage used
- Data migration services completed
- Backup services already rendered
Data will be retained per our data retention policy.
💳 Subscription & Billing Management
Active Subscription
Valid payment method on file
Payment Fails
Email notification sent
Grace Period
7 days to update payment
Service Paused
API & forms disabled
⚠️ Important Billing Notes
Maintain Valid Payment Method: To avoid service interruption, you must keep a valid credit card on file.
Grace Period: If a charge fails, we provide a 7-day grace period with email reminders.
Service Restoration: Update your payment method to immediately restore all services, including API access and form submissions.
Data Retention: Your data remains secure in our HIPAA-compliant AWS S3 storage during service suspension.
📧 How to Request a Refund
Contact Support
Email support@intake.dental within 30 days of your initial purchase.
Provide Information
Include your order number, practice name, domain/site URL, and a brief description of the issue you're experiencing.
Support Resolution
Our team will work to resolve any technical issues first. We want you to succeed with our platform!
Refund Processing
If we cannot resolve the issue, we'll process your refund to the original payment method within 5-7 business days.
🔄 Late or Missing Refunds
After we've confirmed your refund:
- Check your bank statement (may take 5-10 business days to appear)
- Contact your credit card company (processing times vary)
- Check with your bank (some institutions have longer processing times)
- If still not received after 14 days, email us at support@intake.dental
🔒 Data Handling Upon Cancellation
When you cancel or request a refund:
- Your patient data remains in our HIPAA-compliant AWS S3 storage for 90 days
- You can request a data export at any time during this period
- After 90 days, all data is permanently and securely deleted
- Deletion certificates are available upon request for compliance records
Questions About Our Refund Policy?
We're here to help! Contact our support team at:
Response time: Within 24 business hours