Règleman pou Retounen ak Ranbousman
Satisfaksyon ou se priyorite nou
We stand behind Intake.Dental. If you're not satisfied with our platform or services, we offer a comprehensive 30-day money-back guarantee from the date of purchase. This policy covers eligible subscriptions and add-ons purchased through our platform.
✓ Sa ki kouvri
Subscriptions Refundable
Ranbousman konplè nan lespas 30 jou apre premye acha a pou:
- Solo Practice subscriptions
- Multi-Location subscriptions
- Add-on services (Insurance Verification, PMS Integration, etc.)
If the platform doesn't meet your needs and our support team cannot resolve the issue.
Abònman chak mwa yo ranbousab
Premye peman mwa a ka ranbousab nèt si:
- Mande nan lespas 30 jou apre enskripsyon an
- Platform does not meet your practice's requirements
- Nou pa ka bay yon remèd teknik
Anile nenpòt ki lè pou evite voye bòdwo alavni.
✗ Sa ki pa ranbousab
Renouvèlman Abònman ki Pa Ranbousab
- Frè renouvèlman chak mwa apre premye mwa a
- Frè renouvèlman anyèl apre premye ane a
Garanti 30 jou a aplike sèlman pou premye acha a. Ou ka anile nenpòt ki lè pou sispann chaj nan lavni.
Sèvis Pwofesyonèl Kondisyonèl
- Completed setup/onboarding services
- Travay devlopman pèsonalize delivre
- Finished form or workflow customizations
Ou ka jwenn ranbousman prorata pou travay ki poko kòmanse.
Sèvis Twazyèm Pati ki Pa Ranbousab
- Frè pwosesis peman Stripe
- Insurance verification transaction fees
- PMS integration (Sikka AI) fees
- Video consultation platform costs
These are billed by or through their respective providers.
Depo ak Pwosesis Done Pa Ranbousab
- HIPAA-compliant cloud storage used
- Sèvis migrasyon done yo fini
- Sèvis backup ki deja rann
Data will be retained per our data retention policy and BAA.
💳 Jesyon Abònman ak Faktirasyon
Abònman Aktif
Metòd peman valab ki anrejistre
Peman echwe
Notifikasyon pa imèl voye
Peryòd Gras
7 jou pou mete ajou peman an
Sèvis la pran yon poz
Portal & forms disabled
⚠️ Nòt enpòtan sou faktirasyon an
Kenbe yon Metòd Peman Valab: Pou evite entèripsyon sèvis la, ou dwe kenbe yon kat kredi valab nan dosye ou.
Peryòd Gras: Si yon chaj pa mache, nou bay yon peryòd gras 7 jou ak rapèl pa imèl.
Service Restoration: Update your payment method to immediately restore all services, including your patient portal, form submissions, and integrations.
Data Retention: Your data remains secure on our HIPAA-compliant infrastructure during service suspension and for 30 days after cancellation.
📧 Kijan pou mande yon ranbousman
Kontakte Sipò
Voye yon imèl bay support@intake.dental nan lespas 30 jou apre premye acha ou a.
Bay Enfòmasyon
Include your practice name, subdomain, billing email, and a brief description of the issue you're experiencing.
Rezolisyon Sipò
Ekip nou an ap travay pou rezoud nenpòt pwoblèm teknik an premye. Nou vle ou reyisi ak platfòm nou an!
Pwosesis Ranbousman
Si nou pa ka rezoud pwoblèm nan, n ap fè ranbousman w lan sou metòd peman orijinal la nan 5-7 jou ouvrab.
🔄 Ranbousman anreta oswa ki manke
Apre nou fin konfime ranbousman ou an:
- Tcheke deklarasyon labank ou a (li ka pran 5-10 jou ouvrab pou l parèt)
- Kontakte konpayi kat kredi ou a (tan pwosesis la varye)
- Tcheke ak bank ou (gen kèk enstitisyon ki gen plis tan pou trete dosye yo)
- Si ou toujou pa resevwa li apre 14 jou, voye yon imèl ba nou nan support@intake.dental
🔒 Jesyon Done Lè Yo Anile Abònman an
Lè w anile oswa mande yon ranbousman:
- Your patient data remains on our HIPAA-compliant infrastructure for 30 days
- You can export all data at any time during this period through your dashboard
- After 30 days, all data is permanently and securely deleted
- Sètifika sipresyon yo disponib sou demann pou dosye konfòmite yo.
- Encrypted backups are purged within 90 days of account deletion
Kesyon sou Règleman Ranbousman nou an?
Nou la pou ede w! Kontakte ekip sipò nou an nan:
Tan repons: Nan 24 èdtan ouvrab